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POLICY &
PROCEDURES
Ordering: Order
on-line, phone, or fax.
Our telephone
hours are 10:00 AM to 5:00 PM Pacific Standard Time
Monday-Friday.
FOR SECURITY PURPOSES WE
WILL TELEPHONE YOU FOR ORDER PROCESSING AND VERIFICATION.
Payment
Methods:
Discover, Visa, Master Card, and AMEX are available for all
purchases. Sorry, no CODs.
Delivery: Most
items will be shipped within 6 weeks of receipt of order.
Insurance: All
items shipped are insured for full value until delivered to your
location.
Applicable
sales tax rates apply.
Order Tracking: To
determine the status of your order, e-mail:
OneFullTimeDiva@yahoo.com include your order date,
name, and billing address. We'll acknowledge your e-mail upon
receipt and provide you with a status report within 1 business
day.
Order
Cancellation: To cancel your
order, e-mail:
OneFullTimeDiva@yahoo.com In your e-mail, include your order
number, name, billing address, and items being cancelled. Once
an order has been received, there will be a cancellation fee of
$25.00. If cancellation is received after 24 hours of placement
of order, a cancellation fee of 30% of purchase will apply. You
are responsible for shipping and handling charges both ways of
cancelled orders that have been shipped.
Returns: We
offer a 3-day satisfaction money back guarantee. If within 3
days of receipt you are not pleased with your order, please
e-mail:
OneFullTimeDiva@yahoo.com for a return authorization (at our
own discretion). Send it back to us in unworn condition with
original tags attached, in original packaging. Upon return,
after a complete inspection and approval, we will process an
exchange or refund (less postage/packing charges). Please be
sure to include a copy of your invoice. We recommend as it is
mandatory that you send your return via FedEx, or second day UPS
service. For your own protection, you must insure merchandise
for full value. If your return is for exchange, please mark
"Exchange" boldly on the outer carton. Approved refunds will be
made in the manner of original payment. Please allow 2 to 3
billing cycles for your refund to appear on your statement.
Security: When
you make a purchase, our server uses a Secure Socket Layer (SSL)
to connect with you. This protocol will encrypt your credit card
information, guarding it from interception and misuse. Your
security and safe shopping environment is our primary concern.
Warranty:
Limited 1 year warranty from date of purchase, provided that the
fur is stored and conditioned every year with proof from a
professional furrier. We guarantee all merchandise against
defects in manufacturing and workmanship. Defects will be
corrected without cost to customer. We are not responsible for
those items subjected to excessive wear, abuse or physical
damage whether accidental or otherwise. Additionally, the
insurance and protection of your merchandise is solely
your
responsibility and we shall not be held liable for any loss,
theft or resulting damages that may occur.
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